Refund and Returns Policy

# **Cancellation & Refund Policy**
**Effective Date:** 20/02/2025

**Yantai Services (OPC) Private Limited** (“Company,” “we,” “us,” or “our”) operates the e-commerce website **www.yantaielectronics.in**, where we sell electronics and home appliances. This **Cancellation & Refund Policy** outlines the terms under which cancellations and refunds are processed.

## **1. Cancellation Policy**
– Cancellation is **only allowed** if the product is **defective** under the following conditions:
– The product is damaged **during transportation**.
– The product is **not working after installation or delivery**.
– Cancellation requests must be raised within **48 hours** of delivery.
– To request a cancellation, customers must contact our customer support at **support@yantaielectronics.in / whatsapp at +917075671905** with:
– Order number
– Proof of defect (images/videos)
– Reason for cancellation

## **2. Refund Policy**
– Refunds will be processed **only after** a successful **pickup of the defective product** by our team.
– Once the returned product is verified and approved, the refund will be processed within **7-10 business days**.
– Refunds will be issued via the **original payment method** used during purchase.

## **3. Non-Refundable Cases**
– No refund will be provided if:
– The product is working properly with no defects.
– The cancellation request is made after **48 hours** of delivery.
– The product is damaged due to **misuse or improper handling** by the customer.
– The product is missing original packaging, accessories, or invoices.

## **4. Contact Us**
For any cancellation or refund-related queries, please contact:
**Email:** support@yantaielectronics.in
**Phone:** +917075671905
**Business Hours:** 9am to 5pm

By placing an order on **www.yantaielectronics.in**, you agree to abide by this **Cancellation & Refund Policy**.

**Last Updated:** [20/02/2025]

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*Note: This policy is subject to change without prior notice. Please check the latest version on our website.